ElaneaJade.com accepts the following methods of payment for purchases:
Credit cards accepted:
- American Express
Other forms of payment:
- ElaneaJade gift cards
- Credit Card Gift Cards*
Examples of forms of payment we do not accept include:
- Layaway plan
- Personal checks
- Money orders
*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.
**Eligible merchandise purchased on ElaneaJade.com using PayPal may be returned by mail to ElaneaJade.com for a refund to the purchasing PayPal account only; no exchanges.
You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email. Each vendor determines their own shipping methods and may vary. *Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days. ** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day. We offer free shipping through USPS for ElaneaJade brand products on domestic orders that are $100 or more. We reserve the right to change this at any time. NOTE: Please allow additional time for deliveries to Puerto Rico, Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may need to be shipped through an alternative method (however, you will not be charged for the expedited shipping method in this circumstance). Multiple Shipments Due to varying item availability, multiple items in a single order may be shipped separately. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number. Special Items Due to regulatory restrictions, we are unable to ship items made of exotic skins to California. ElaneaJade E-Gift Cards are delivered via email only, typically on the same day of purchase, and are ready to use within 24 hours. Purchasers are responsible for providing an accurate and deliverable email address.